Question: I'm looking for a tool that can provide me with detailed analytics and insights on my customer support team's performance.

If you want a more general-purpose tool for in-depth analysis and insights into how your customer support team is performing, Forethought could be a good option. The AI-powered service automates mundane tasks, improves resolution rates and lowers support costs. It comes with tools like Solve for automated responses, Triage for assessing intent, Assist for AI-generated summaries and Discover for workflow optimization. Forethought can link to big helpdesks like Zendesk and Salesforce so you can save money and get more done.

Another option is Assembled, a workforce management service that's designed to make support more efficient. Assembled has tools for demand forecasting, team scheduling and optimizing support performance through an AI-powered engine. It integrates with Zendesk, Google Calendar and Slack to automate support work, freeing up a lot of agent time. Assembled promises better productivity and SLA performance, so it's a good option if you want to optimize support operations and lower costs.

If you want a more general-purpose tool, check out TeamSupport. The software has a ticketing system, live chat, automation for repetitive tasks and analytics to measure customer satisfaction. It can link to Salesforce, Jira and Microsoft Teams, and has AI-powered customer health scoring to assess customer distress and optimize retention. TeamSupport has customizable options for companies of all sizes, so you can get the support you need to resolve issues quickly and efficiently.

Last, Fullview lets you monitor, control and analyze user sessions for better customer support and product analytics. Features include cobrowsing, session replays and QA analytics to help you resolve issues faster and improve the customer experience. It can link to popular services like Zendesk and Intercom, and Fullview says it can lower resolution times and improve overall support quality.