Question: Is there a customer success tool that can automate user help and reduce support requests for my software company?

If you're looking for a way to automate user help and cut down on support requests, PathPilot is a good option. This AI-powered customer success tool helps businesses onboard and support their users better. It offers step-by-step instructions, tips on relevant features and guided tours. All of this helps customers get results faster and cuts down on manual support, which is why it's a good option for software companies and their customer success teams.

Another contender is Forethought, an AI-powered customer support platform that automates the mundane and boosts resolution rates. It offers tools like Solve for basic questions, Triage to send tickets to the right destination, Assist to generate AI-powered ticket summaries, and Discover to optimize workflows. Forethought integrates with popular helpdesks and works with e-commerce and SaaS businesses, promising big cost savings and higher productivity.

Last, Help Scout automates customer support with AI-powered automation. Features like AI Drafts for email responses, AI Answers for self-service and AI Summarize for long threads help you communicate more efficiently. The tool lets support teams focus on complex interactions, saving time and energy, and doesn't require any coding setup.