Question: Can you recommend a customer success platform that offers automated workflows and personalized interactions?

Totango is a broad customer success software package that lets companies design, execute, measure and scale their SaaS customer experience. It has automated workflows, personalized interactions and a multi-dimensional health score to help you avoid churn and accelerate revenue growth. Totango integrates with Salesforce, Zendesk, Slack and other tools, and uses AI to try to make business easier.

Vitally has a full-stack Customer Success tool that includes real-time customer data, purpose-built workspaces and automation. Its visual workflow builder, task management projects and flexible notes for customer records all are designed to make teams more productive and drive revenue. Vitally also offers 360 views of customer activity, health scores and actionable dashboards, and integrates with more than 20 enterprise-grade tools.

Gainsight marries AI technology with human expertise to drive revenue growth and reduce churn. Its features include personalized customer interactions, targeted communications and accelerated data insights to increase customer engagement. Gainsight also offers product experience management tools and advanced analytics, helping teams focus on high-value tasks and leading to business success through customer satisfaction.