Question: How can I turn customer success into a growth engine for my SaaS business, are there any solutions that can help?

To turn customer success into a growth engine for your SaaS business, there are a number of options to consider. Totango is a customer success software suite that lets companies design, execute, measure and scale their customer journey. It includes tools like pre-built success programs, in-app experiences, automated workflows and outcome success plans. It integrates with tools like Salesforce and Zendesk, and uses AI to optimize customer retention and growth, making it a good choice for companies of all sizes.

Another option is Klynk, a customer success management tool that's designed to provide personalized support that fosters strong relationships and growth. It combines AI technology with human expertise to develop customized strategies to reduce churn, increase upsells and improve customer satisfaction. Its 24/7 support and continuous assessment of customer interactions means it can be a good fit for SaaS businesses that want to improve customer relationships and revenue.

If you're looking to automate and scale your customer-facing work, Cast is an AI-powered digital customer success platform. It offers features like AI-presented user experiences, automated playbooks and personalized user journeys. Cast can improve customer onboarding, adoption and retention, and deliver a measurable return on investment for customers.

Finally, Userpilot offers tools to personalize in-app experiences to drive growth across the user journey. With features like guided onboarding, custom analytics reports and user feedback tools, Userpilot helps teams understand user behavior and improve the overall user experience. The platform is well-suited for product-led growth, customer retention and in-app support.