Question: I need a tool that offers actionable insights from customer reviews to inform product development decisions.

If you're looking for a tool that can turn customer reviews into usable data to help product teams make decisions, Kraftful is a good option. The tool uses AI processing to gather and analyze reviews, surveys, calls and support tickets. Features like feedback synthesis, sentiment analysis, project management and custom surveys can help product teams make decisions and build more customer-centric products. It integrates with several services, including iOS and Android app reviews, Google Meet and Intercom, and offers several pricing plans to accommodate different needs.

Another option is Enterpret, which aggregates and analyzes customer feedback with adaptive AI models. It can combine data from social media, sales calls, support tickets and other sources to offer detailed insights. Enterpret's custom unified feedback taxonomy, semantic search and user-friendly analytics suite are designed to streamline the customer feedback process, helping product teams and customer-centric teams. It also has enterprise-level security with SOC-2 Type II certification.

If you want a more strategic approach, check out Squad, which marries customer feedback and analytics to create roadmaps and insights tied to specific outcomes. The tool helps teams align their work by connecting desired business outcomes to internal and external feedback. Squad's AI-generated insights, automated documentation and integration with analytics and task management tools can help you build products that are more focused on customers and that help you achieve your business goals.

Last, Essense aggregates and analyzes qualitative customer feedback and competitor reviews from sources like the App Store and Google Play. It offers insights that can help with product roadmaps and marketing. Features like brand sentiment analysis and insight reports are designed to facilitate collaboration and automate customer feedback analysis, and the tool is geared for companies that want to make data-driven decisions.