Question: Do you know of a tool that provides real-time alerts and insights to help businesses retain customers?

For businesses that want to keep customers through real-time alerts and other insights, CleverTap is a good option. This all-in-one customer engagement platform includes real-time analytics, personalization and automation tools. AI-powered insights and pre-built solutions for different industries help businesses understand their customers and keep them around. It also offers a variety of resources, including blogs, case studies, webinars and guides, to help businesses maximize customer lifetime value.

Another contender is MoEngage, an insights-first customer engagement platform that uses AI to optimize interactions and improve return on investment. MoEngage offers real-time transactional alerts, customer journey orchestration and AI-powered campaign optimization across multiple channels. The platform is designed to handle large enterprise brands and offers resources like interactive demos, customer stories and expert videos to help businesses improve their engagement.

Reteno is a user retention platform that offers personalized, omnichannel engagement across multiple notification channels. It's easy to integrate and automate, and Reteno offers advanced features like event-driven campaigns and segmentation. It integrates with tools like Firebase and PostgreSQL, so marketers can design and run targeted campaigns without involving developers.

For ecommerce specifically, Retention Science offers AI-powered email and SMS marketing that automates lifecycle touchpoints and personalized communication. It offers drag-and-drop automation workflows and integrates with leading ecommerce platforms for detailed analytics and revenue reporting. The platform is designed to help ecommerce businesses scale more efficiently and improve engagement with better targeted campaigns.