Question: How can I find a platform that can help me improve customer retention and provide metrics-driven insights to inform my strategy?

Tealium is a broad customer data platform that captures and processes customer information in real time, giving you a unified view of the customer across all touchpoints. With real-time data integration, AI integration and more than 1300 pre-built system integrations, Tealium can help you better understand your customers and drive growth through data-driven insights. It's good for loyalty and retention, predictive insights and customer analytics, and is suitable for companies of all sizes.

Another powerful option is CleverTap, an all-in-one customer engagement platform that combines personalization, automation and data analysis. It includes customer data and analytics, experimentation and campaign orchestration, and AI-powered insights to help you make decisions. CleverTap has pre-built solutions for e-commerce, subscriptions and financial services, and charges based on Monthly Active Users.

For insights-led customer engagement, MoEngage offers AI-powered campaign optimization and personalized customer experiences across multiple channels. With features like customer insights, omnichannel communication and real-time transactional alerts, MoEngage helps optimize engagement strategies and ROI. It's good for enterprise-level brands across various industries and offers scalable and secure solutions.

Last, B2Metric is an AI-powered data analytics platform that helps businesses optimize customer retention and marketing with predictive analytics and machine learning. With tools for customer churn prediction, campaign optimization and hyper-personalization, B2Metric can help you dramatically improve your customer engagement and retention efforts. It offers flexible pricing tiers to accommodate different business needs.