Question: I'm looking for a solution that automatically identifies customer needs and matches them to product features.

If you want a tool that will automatically determine customer needs and match them to product features, CustomerIQ is a top contender. This AI-powered platform collects and analyzes customer feedback from a variety of sources, including Slack, Hubspot and Zendesk, with AI-powered highlighting and filtering. It helps teams focus their work by surfacing feature requests, pain points and preferences, and it's built for enterprise-class security and scale.

Another powerful option is Zeda, which is geared specifically for product management teams at B2B and SaaS companies. It collects and validates customer feedback, analyzes feedback themes, and builds real-time feedback loops with AI-generated release notes. Zeda also offers impact-first roadmaps and team alignment, so teams can work together and chart product direction more effectively.

Productboard is a full-featured product management tool that uses AI to gather validated customer insights and spotlight what's most important through AI-powered summarization. It also offers real-time roadmapping, data-driven prioritization and integration with tools like Jira and Slack, so it's a good fit for product teams.

If you want more in-depth analysis of customer feedback, check out Kraftful. The service collects and analyzes feedback from multiple sources like reviews and support tickets, with features like feedback synthesis and sentiment analysis. It integrates with common services like Intercom and Google Meet, giving you a better idea of what to do to speed up product development and better focus on the customer.