Question: I need a system that can create customized customer journeys with conditional logic and optimize message delivery.

For building customized customer journeys with conditional logic and sending messages, Ortto is a good option. It's a marketing automation and customer data platform that unifies customer data, messaging and analytics. Features include Journeys for creating personalized customer experiences, Ortto AI for message optimization, and Talk for AI-powered omnichannel engagement. It can handle up to 12 million contacts out-of-the-box and is designed to meet modern privacy requirements, so it's a good option for businesses of all sizes.

Another powerful option is Gupshup, a conversational engagement platform that automates customer acquisition, marketing, commerce and support with AI-powered chatbots on 30+ messaging channels. Bot Studio lets you create custom conversational journeys, and Campaign Manager lets you plan and execute multi-channel campaigns. Gupshup is used by more than 45,000 brands and spans the customer journey to help businesses get the most out of customer lifetime value and reduce service costs.

If you're looking for a more customer service-oriented approach, Tidio is a powerful AI-powered platform that makes customer interactions easier with tools like Lyro, a conversational AI chatbot, and Flows, a no-code automation tool that lets you create custom paths in the customer journey. It integrates with a variety of communication channels and offers detailed analytics to track performance, making it a good option for ecommerce businesses and sales teams looking to streamline support operations.

Last, User.com is a marketing automation platform that converts user behavior into personalized experiences with no need for much development time. The platform includes a Customer Data Platform, no-code automation, analytics and dashboards, and omnichannel experiences through live chat, chatbots and email marketing. User.com is designed to help businesses understand their users better and grow faster with more personalized communication.