Question: Can you suggest a tool that allows me to create personalized customer journeys and send targeted emails and messages?

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Braze

Braze is a broad customer engagement platform that uses AI to oversee interactions across several communication channels, including email, mobile app, SMS and WhatsApp. It includes journey orchestration with flexible segmentation, real-time triggers and drag-and-drop building blocks. Braze is geared to optimize onboarding, engagement, churn reduction and acquisition, and is used by companies in retail and finance.

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Marketing Cloud Engagement

Another strong contender is Marketing Cloud Engagement from Salesforce. The software offers personalized marketing and automated journeys across channels, including email, mobile and WhatsApp. With features like AI-powered decision making, drag-and-drop content creation and cross-channel analytics, it lets businesses provide a consistent brand experience and maximize customer lifetime value.

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Adobe Marketo Engage

Adobe Marketo Engage offers powerful marketing automation tools to orchestrate and personalize customer journeys. It includes AI-powered marketing automation, predictive audiences and personalized experience automation. With its multi-touch attribution and fast email creation abilities, it's a good fit for B2B marketing and companies with longer sales cycles.

Additional AI Projects

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Salesforce

Unifies marketing, sales, and service teams on one platform, providing a 360-degree customer view and personalized interactions in real-time.

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Marketing Cloud

Unify customer data and analytics to run smarter, personalized campaigns across every interaction, driving increased ROI, customer value, and engagement.

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Marketing Cloud Account Engagement

Align marketing and sales efforts with AI-driven lead scoring, cross-channel journeys, and account-based engagement to drive growth and conversion.

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Iterable

Delivers personalized customer experiences across multiple channels using real-time data, building one-on-one relationships and maximizing impact.

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Marketing Cloud Personalization

Delivers personalized marketing experiences across multiple touchpoints using customer behavior data, driving better customer satisfaction and loyalty.

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ActiveCampaign

Supercharge marketing automation with AI-driven insights, personalizing customer experiences across multiple channels and integrating with 900+ tools.

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Blueshift

Centralize customer data, automate marketing decisions, and deliver personalized experiences across channels in real-time with AI-driven decisioning and predictions.

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MoEngage

Personalize omnichannel marketing efforts with AI-optimized interactions, maximizing ROI and delivering tailored customer experiences across multiple touchpoints.

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Klaviyo

Leverages AI to unify customer data, predict behavior, and personalize marketing messages across multiple channels, including email, SMS, and mobile push.

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Listrak

Unify customer data from various sources to create personalized journeys across channels, driving engagement and revenue through targeted marketing automation.

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Salesforce

Unifies marketing, sales, service, and commerce in one place, enabling personalized customer experiences and AI-driven productivity and efficiency.

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Mapp

Capture customer data, analyze with AI, and launch targeted marketing campaigns across channels with advanced personalization and automation.

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Dotdigital

Centralizes and enriches data, providing actionable insights to inform creative campaigns, and automates cross-channel marketing experiences with advanced machine learning algorithms.

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Optimove

Unifies customer data into a single view, enabling personalized marketing experiences and AI-driven optimization across multiple channels.

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Drift

Personalizes conversations across the buyer's journey, using conversational AI to automatically qualify and convert visitors with tailored experiences.

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Breinify

Automates omnichannel consumer engagement, driving conversions and revenue through strategic personalization across multiple channels and content formats.

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Humanic

Drives growth through hyper-personalized lifecycle marketing content, steering users toward desired outcomes with AI-powered segmentation, writing, and optimization.

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Show

Streamline email marketing with AI-powered campaign creation, optimization, and automation, plus advanced analytics and deliverability features.

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PersonaClick

Predict customer behavior and deliver seamless, omnichannel experiences with advanced segmentation, A/B testing, and real-time personalization capabilities.

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D•engage

Unlock valuable customer insights by gathering data from multiple sources and building a single customer profile, enabling personalized interactions across multiple channels.

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Retention Science

Automates smart lifecycle marketing and personalized communications, optimizing email content, send times, and product recommendations to maximize revenue and customer engagement.