Question: I need a tool that can help me analyze customer journeys and make sense of large amounts of data, can you suggest something?

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TheyDo

If you need a tool to map customer journeys and make sense of complex data, TheyDo is a top contender. It includes a collaborative workspace for managing customer journeys, along with Journey AI to rapidly convert research into a structured journey. The platform helps teams agree on customer-centric experiences, focus on high-ROI projects, and get products to market much faster. It's particularly good for service design, product experience management and customer-centric backlog prioritization.

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Heap

Another top contender is Heap, which offers a single view of digital journeys to optimize conversion, retention and customer satisfaction. Heap features include full data capture, sophisticated data science, session replay and customizable dashboards. It's designed to be easy to use and integrates with more than 100 other tools, so it's a good choice for companies that want to improve digital experience through funnel optimization and user behavior analysis.

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Contentsquare

For a broader digital experience intelligence approach, Contentsquare has a more mature platform with digital experience analytics, monitoring and product analytics. It includes tools for autocapture of behavioral data, immersive analysis and AI-powered insights, making it a good choice for optimizing conversion, retention and customer delight. Contentsquare is used by more than 1.3 million websites and apps, and it offers personalized demos for interested users.

Additional AI Projects

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Quantum Metric

Uncover revenue leaks and optimize online experiences with real-time analytics, session replay, and AI-powered insights that drive actionable improvements.

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Qualtrics

Reveals actionable insights across customer, employee, and market research, empowering organizations to make better decisions and fuel growth.

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Glassbox

Captures every digital interaction, providing a detailed, data-rich view of the customer journey to understand behavior and drive revenue growth.

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ThoughtSpot

Ask complex data questions in natural language and get instant AI-powered insights, empowering informed business decisions without requiring SQL or data expertise.

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SegMetrics

Visualize customer journeys and optimize sales funnels with integrated data from multiple marketing tools, revealing how customers find and move through your funnel.

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Fullstory

Records hundreds of events and signals to create predictive models, analyze behavior, and replay sessions, enabling personalized digital experiences.

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Treasure Data

Unifies customer data from disparate sources into a single profile, leveraging historical interactions, real-time behavior, and AI-generated predictions.

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Dovetail

Centralizes customer data in a single repository, surfacing key moments and common themes to uncover unmet needs and drive data-driven product decisions.

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Lexer

Unifies customer data into a single, actionable view, enabling businesses to create personalized experiences that drive sales and grow lifetime value.

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Medallia

Uses machine learning to extract key insights from every interaction, spotting trends and prioritizing actions to drive customer loyalty and employee engagement.

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Totango

Empowers customer success teams to drive sustainable revenue growth by optimizing customer journeys through AI-driven workflows and personalized interactions.

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Anecdote

Uncover actionable insights from customer feedback across multiple sources, including reviews, messages, and social media, to inform data-driven product development and decision-making.

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Monterey AI

Automates collection, analysis, and action on customer feedback from various data sources, enabling data-driven decisions and optimized product development.

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Dataroid

Unifies customer data across channels, providing a single view to analyze customer journeys and inform targeted engagement strategies.

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SensorsData

Unify customer data in real-time to create personalized experiences, drive business results, and make data-driven decisions with advanced product analytics.

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Eclipse AI

Aggregates omnichannel customer data for actionable insights, driving retention and revenue through centralized, location-specific, and AI-powered analysis.

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Blueshift

Centralize customer data, automate marketing decisions, and deliver personalized experiences across channels in real-time with AI-driven decisioning and predictions.

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Mapp

Capture customer data, analyze with AI, and launch targeted marketing campaigns across channels with advanced personalization and automation.

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Bloomreach

Unifies customer and product data with AI to deliver personalized marketing, product discovery, and content experiences across channels.

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B2Metric

Unlock actionable insights with AI-driven data analytics, integrating multiple sources, and predicting customer churn, behavior, and preferences for optimized marketing and retention.

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Delve AI

Automatically creates data-driven buyer personas for your business and competitors by combining Google Analytics, customer/CRM, and social media data in minutes.