Question: I need a solution that can help me collect and personalize customer interactions, does such a platform exist?

For a system to gather and personalize customer interactions, Braze is a good option. It uses AI to oversee real-time interactions across many communication channels, combining data from multiple sources into a single, highly personalized experience. Features like Sage AI, journey orchestration and cross-channel messaging let brands fine-tune onboarding, engagement and customer retention, and it's good for retail, media and financial services.

Another good option is MoEngage, an insights-first customer engagement platform that uses AI to personalize interactions across many channels. It offers customer insights, omnichannel communication, customer journey orchestration and real-time transactional alerts. MoEngage is designed to scale and is secure, making it a good choice for enterprise customers looking to improve customer engagement and return on investment in financial services, retail and e-commerce.

Netcore Cloud offers a unified customer experience platform that uses AI to personalize relationships. It spans many customer engagement channels and includes easy-to-use dashboards for real-time campaign optimization. With a large data capacity, Netcore Cloud helps businesses build better relationships and boost brand loyalty, and it's good for businesses of all sizes.

Last, Emarsys offers marketing software that lets businesses interact with customers across many touchpoints, using AI, customer data and real-time analytics. Features include AI marketing, personalization, customer data integration and marketing automation, and it's good for retail, e-commerce and hospitality businesses where good customer relationships are key.