Question: I'm looking for a solution that helps me design and implement a customer experience strategy to reduce churn and improve customer satisfaction.

If you're looking for a way to design and execute a customer experience strategy to reduce churn and increase satisfaction, Qualtrics is an experience management platform that uses AI to offer insights across customer, employee and market research. It has suites for customer experience, employee experience and strategy & research that can help you collect and analyze data, map care journeys and boost employee engagement.

Another good choice is TTEC, a global CX technology and services company that offers a variety of services, including customer experience strategy, contact center operations and CX managed services. TTEC combines AI-boosted tools with human expertise to offer personalized and engaging experiences across many channels, helping companies manage interactions and keep customers loyal.

For a more unified approach, InMoment offers an AI-based CX solution that captures and connects experience data from many sources to provide a unified view of the customer journey. It includes tools like AI-powered surveys, reputation management and advanced analytics that can help teams take targeted actions to fix customer experience issues and improve overall satisfaction.

Last, Medallia is an experience management platform that collects and analyzes feedback from surveys, digital behavior and social media to improve customer loyalty and employee engagement. It offers AI-powered analytics and role-based reporting so you can better understand customer and employee feedback and make data-driven decisions to improve the experience.