Question: I need a solution that provides detailed reporting and analytics for customer experience optimization, including advanced statistics and confidence intervals for treatment effects and conversion rates.

For more in-depth reporting and analysis to optimize customer experience, Conductrics is a full-featured option. It combines A/B and multivariate testing, machine learning and survey data to give you a unified view of customer behavior and opinion. With features like WYSIWYG interface or custom code testing, machine learning predictions for identifying key audiences, and built-in surveys, it enables companies to optimize customer satisfaction and revenue growth.

Another powerful option is AB Tasty, a digital experience optimization platform that helps companies optimize user experience and conversion rates. It includes sophisticated A/B and multivariate testing, AI-powered search, feature experimentation, personalization and recommendation. With advanced segmentation and statistical analysis tools, it offers decision support and risk mitigation, and it can be integrated with existing technology infrastructure.

Quantum Metric is a real-time digital analytics platform designed to overcome data bottlenecks and give you immediate insights into customer interactions. It includes session replay, AI-powered session summarization, customizable dashboards and opportunity analysis. The platform is geared for digital teams and product managers who need to validate technical problems and prioritize improvements, and who need to bridge the gap between technical and business teams.

If you need to capture and analyze feedback more broadly, Medallia is a more mature experience management platform. It collects feedback from surveys, speech analytics, digital behavior and social media, using AI-powered analytics to spotlight what's most important. With role-based reporting and integration with a variety of systems, Medallia is geared for improving customer and employee experiences, which can lead to higher loyalty and engagement.