Question: Can you recommend a platform that automates customer engagement through SMS and voice automation?

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Twilio

If you need a powerful foundation for automating customer interactions by SMS and voice automation, Twilio is a top pick. Twilio's communication APIs for SMS, WhatsApp, voice and email let companies customize customer journeys and onboard users securely. It includes a Customer Data Platform (CDP) for personalized interactions, a phone number service for voice and SMS communications around the world, and a digital engagement center with Twilio Flex.

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VOXOX

Another strong option is VOXOX, a 5G-AI cloud-based platform that lets companies reach customers with features like simple SMS marketing, virtual receptionists, customizable call routing and an unlimited number of concurrent calls. It can be integrated with more than 3,000 apps through Zapier for automated workflows, making it a good choice for companies of all sizes that want to improve customer service and communications.

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Kaleyra

For a broader omnichannel communications foundation, check out Kaleyra. The company's platform lets businesses communicate with customers by SMS, voice, WhatsApp and chatbots, with tools like Flowbuilder, secure communication services and advanced analytics. It supports multiple languages and industries, so it can be adapted to different business needs.

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Clickatell

Last, Clickatell offers a broad range of messaging services across several channels including WhatsApp, SMS, USSD and Apple Messages. With services like Connect for bulk messaging, Interact for automated and live agent interactions, and Transact for in-channel payments, Clickatell is good for companies that want to personalize customer interactions, boost revenue and automate operations.

Additional AI Projects

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Vibes

Combines SMS, MMS, and Mobile Wallet with AI-powered insights to build personal, revenue-generating mobile connections and drive loyalty without requiring app downloads.

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Kixie

Automate sales outreach with AI-powered dialing, texting, and call routing, and personalize interactions at scale with sophisticated tools for revenue teams.

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CommBox

Consolidates all channels into a unified inbox, empowering businesses to efficiently address customer requests with automation and AI-driven human touch.

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MyOperator

Streamline communication with cutting-edge call and WhatsApp API solutions, IVR, CRM, and campaign management tools for sales, customer service, and marketing.

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indigitall

Orchestrate automated, personalized communications across multiple channels to create a unified omni-channel approach, increasing user engagement and conversions.

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Whautomate

Automate customer engagement and support across multiple channels, increasing sales and productivity by up to 10 times with personalized marketing campaigns.

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Klaviyo

Leverages AI to unify customer data, predict behavior, and personalize marketing messages across multiple channels, including email, SMS, and mobile push.

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Attentive

Dynamically build high-performing audiences with AI-powered identity solutions, advanced segmentation, and analytics for personalized email and SMS experiences.

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Klenty

Automates sales outreach across multiple channels, personalizing interactions and identifying ideal prospects with AI-driven intelligence and data enrichment.

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Nextiva

Unifies customer conversations across voice, video, chat, social media, and email, leveraging AI and automation to personalize interactions and increase revenue.

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Braze

Orchestrate personalized customer interactions in real-time across multiple channels, using AI-driven data activation and journey optimization to deliver timely, on-brand experiences.

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AmplifySMS

Achieve a 98% read rate with AI-powered text messaging, enabling direct, personalized, and universal communication with customers, driving satisfaction and loyalty.

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Comm100

Unify customer engagement across multiple touchpoints with a personalized, seamless, and efficient omnichannel communication platform.

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Dialpad

Streamline communication and customer support with AI-powered automation and coaching in one app.

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Manychat

Automate two-way conversations across Instagram DM, Facebook Messenger, and SMS with unlimited custom flows, AI-powered tools, and targeted customer segmentation.

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Verloop

Automates customer support with personalized, context-aware interactions, 24/7, using Generative AI technology to improve efficiency and customer satisfaction.

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Engageware

Automates customer service, offloads call center work, and increases employee productivity, providing 24/7 omnichannel support with a 98% resolution rate.

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LivePerson

Accelerates contact center transformation, agent productivity, and personalized customer experiences through digital-first customer interactions and conversational AI.

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Marchex

Uncover customer behavior and intent with AI-driven conversation intelligence, optimizing sales and marketing strategies for improved engagement and revenue growth.

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Verint

Modular, future-proof platform integrates multiple AI models to enhance customer engagement and business results, with flexible architecture for seamless integration.