Question: I'm looking for a customer engagement platform that combines AI chatbots with human support for exceptional customer service.

If you're looking for a customer engagement platform that marries AI chatbots with human support, WeConnect is a good option. The platform uses AI chatbots and human support to improve customer service, lead generation and communication. It features a no-code conversation builder, advanced design customization and multichannel agent dashboards to manage conversations across multiple channels. It also offers easy human takeover and advanced conversation analytics to optimize performance.

Another good option is Simplr, which uses AI-powered bots and human agents for efficient and high-quality conversational interactions. It offers features like Cognitive Paths, EngageNow Suite and a Simplr Chatbot to automate interactions and route customers across channels. Simplr is geared for customer support, conversational commerce and technical support, and its pricing is based on customer resolution, so it can be more cost-effective.

Ada is also a good option. It replaces traditional chatbots with AI-powered customer service, letting companies onboard and coach AI agents to handle more than 70% of customer inquiries. The platform supports multiple languages and can integrate with existing knowledge bases for personalized answers. Ada's automation and AI coaching features have been shown to improve customer satisfaction and lower operational costs.

If you're looking for an omnichannel option, Comm100 centralizes customer engagement across multiple channels, including live chat, bots and email. It offers enterprise-class live chat and automation of more than 80% of queries, along with strong security and compliance options. Comm100 is designed to balance human and bot interactions, ensuring a personalized customer experience while maintaining efficiency and scalability.