Question: I need a tool that allows me to orchestrate customer communications across multiple channels, such as email, social media, and text messaging.

If you need a system to manage customer interactions across many different communication channels, CommBox is worth a look. The AI-powered omnichannel platform spans a variety of digital touchpoints, including social media, WhatsApp, chat, SMS, email and voice. It's got a unified inbox, sophisticated AI and automation tools, and a business model that can cut CX costs. CommBox also offers 24/7 customer support and analytics, and it's good for a variety of industries.

Another good choice is Braze, a customer engagement platform that uses AI to handle personalized, real-time interactions across channels like email, mobile app, SMS, WhatsApp and web messaging. It's got journey orchestration, data activation and real-time execution abilities that make it a good choice for companies trying to optimize onboarding, engagement and customer retention.

Listrak is another contender, a full-service cross-channel marketing automation platform. It marshals channels like email, SMS, social media, push notifications and direct mail into a single view of each customer. The company's platform includes AI recommendations, predictive analytics and behavioral triggers to try to boost customer engagement and revenue, in particular among retailers and brands.

Last, indigitall offers an all-in-one system to manage and automate communications across many channels. With features like AI-powered automation, segmentation and advanced analytics, indigitall can help you optimize campaign performance, boost user engagement and improve conversion rates, and it's good for e-commerce and financial services.