Question: I'm looking for a tool that helps reduce customer churn by keeping them informed and engaged with my product roadmap.

If you're looking for a tool to cut churn by keeping customers better informed and more engaged with your product plans, ChurnZero is a good choice. This digital-first customer success software offers a range of tools, including customer health scores, real-time notifications and in-app messaging to keep customers engaged and reduce churn. It also offers reporting tools to help you make data-driven decisions and integrates with a large number of business apps, making it easy to use and highly customizable.

Another contender is Churnkey. This service is designed to help product-led growth SaaS companies optimize customer retention and growth. It offers cancel flows customized for each customer, payment recovery through targeted campaigns and reactivation campaigns to reach happy customers. Churnkey also offers customer health analysis to predict monthly revenue and Insights AI to analyze customer feedback so you can make better decisions about retention and product development.

If you're looking for an all-in-one tool to keep customers engaged and informed, LoopedIn is worth a look. LoopedIn lets companies gather feedback, create roadmaps, announce updates and publish knowledge bases to keep customers informed and in the loop. It offers sentiment analysis, customizable roadmaps with voting, and SEO-optimized knowledge bases.

Last, Canny offers a powerful customer feedback management tool that gathers, analyzes and prioritizes feedback to inform product roadmaps. It offers public or private roadmaps that can be linked to project management tools like Jira or Asana, and offers AI-powered tools to automate work. The tool helps you prioritize feature requests and keep customers engaged with public changelogs and automated update announcements.