Question: Is there a CRM system that offers prebuilt solutions for my industry and helps modernize operations, reduce costs, and increase customer satisfaction?

Salesforce is one of the biggest AI-powered CRM systems, designed to unite marketing, sales and service teams on one platform. It includes Einstein 1 for a unified customer view, AI Copilot for building relationships and generating content, and Data Cloud for bringing in outside data to personalize customer experiences. With many industry-specific solutions and flexible pricing, Salesforce can help companies modernize operations, free up time and concentrate on customer satisfaction.

Another top contender is Creatio, a no-code platform for automating enterprise operations and CRM processes. It offers very flexible and customizable solutions for any industry, with features like real-time analytics, AI and machine learning, and a unified workspace for deploying Gen AI use cases. Creatio's Marketplace offers prebuilt apps and templates, making it a good option for companies of any size looking for a way to automate and improve their customer journey management.

For a more streamlined customer service approach, Kustomer offers an all-in-one CRM system with omnichannel messaging, a unified customer view and AI-powered automations. Its features include proactive support, business process automation and integration with more than 60 apps, making it a good option for improving agent productivity and customer satisfaction while lowering operational costs.