Question: I need a platform that offers advanced conversational intelligence and insights to help me understand my customers better.

Haptik is a more powerful Conversational CRM that uses Generative AI to handle customer lifecycles in many different industries. It offers tools like Gen AI Web Q&A, Gen AI Sales Assistant and Intelligent Analytics to help companies generate leads, improve customer satisfaction and run operations more efficiently. Its multichannel support and customization options make it a good option for customer engagement and insight.

Another contender is Cresta, which uses conversation analysis to optimize contact center operations. It offers AI-powered sales, customer care, retention and collections tools that can be integrated with major contact center software. Cresta offers real-time guidance, answers to questions and after-call work automation to help companies improve sales, customer care and retention.

For companies trying to move to digital-first customer interactions, LivePerson is a broad conversational AI platform. It can improve engagement and results by routing voice calls to digital channels, automating common customer intents and analyzing omnichannel conversation data. It's designed to modernize legacy call centers and improve customer satisfaction and agent productivity.

Last, Conversica is good for revenue teams trying to use human-like interactions with customers to drive conversions. With self-supervised AI models, it can handle lead engagement, qualification and customer retention. The company's platform handles multilingual and omnichannel conversations, and can automate workflows to improve customer interactions.