Question: Do you know of a platform that allows my team to collaborate on customer support requests and provides a knowledge base for customers to self-serve?

If you're looking for a platform where your team can collaborate on customer support requests and where you can house a knowledge base for customers to self-serve, Helpshift is a good option. It combines self-service, conversational support and ticketing in one system, and includes AI-powered tools like Self-Help AI and Generate AI Answers. The system includes a Help Center with AI-recommended articles and human support, so customers can find answers on their own.

Another option is Stonly, which uses AI and process automation to lower resolution times and ticket volume. It offers interactive guides, AI-generated answers and a unified knowledge base for better customer self-service. Stonly integrates with tools like Zendesk and Salesforce and offers a range of pricing plans for small, medium and large businesses.

Wix Answers is another all-purpose customer support system that spans multiple channels like knowledge bases, ticketing, chat and calls. It's got an AI-powered knowledge center for fast issue resolution and real-time automation. With a unified timeline and scalable operations, Wix Answers can help businesses cut time and labor when handling a large volume of customer interactions.

If you want to create and manage knowledge bases, Document360 is a powerful option. It's an AI-powered knowledge base tool with features like a customizable site, embeddable widgets and AI-powered suggestions. Document360 integrates with more than 120 tools and is designed to help you scale customer service without increasing support costs.