If you need a chatbot that can handle a lot of customer requests in many languages, Ada is a good option. This AI-powered customer service automation platform supports more than 50 languages and can be integrated with existing knowledge bases and business systems. Among its features are voice and email automation, automated resolution measurement, AI coaching and support across multiple channels on the web, mobile, social, SMS and phone. Ada customers have reported results like a 2x increase in automated resolution rate and a 5x ROI in 12 months.
Another powerful option is Verloop.io, a conversational AI platform for automating customer support. It offers multilingual support and features like automated chat and voice support, agent empowerment tools, live chat, NLP-powered FAQ and contextual conversations. Verloop.io customers across a range of industries have reported improvements in response times, handle times and customer satisfaction.
If you need something that can scale, Auralis could be a good option. The platform can handle up to 70% of customer requests automatically and consistently, 24/7, in more than 100 languages. Auralis can be integrated with existing help desk software and offers features like in-app messaging, Support CoPilot and Insights Dashboard. It's geared for businesses that need to scale their customer support.
Algomo also offers a full-featured AI-powered customer interaction platform. With features like AI chatbots, live chat with human and AI triaging and personalized interactions in more than 100 languages, Algomo offers omnichannel support across email, Slack, CRM and social media. It integrates with platforms like Shopify and Hubspot and offers industry-specific solutions for e-commerce, travel and SaaS businesses.