Question: I need a solution that enables me to build intelligent customer service agents, do you know of any options?

Haptik is a Conversational CRM that uses Generative AI to improve customer lifecycle management across industries. It offers tools like Gen AI Web Q&A for fast support, Gen AI Sales Assistant for personalized buying advice, and Smart Agent Chat for more productive agents. Among its features are multi-channel support, intelligent analytics and a low-code interface with Conversation Studio, which can help companies improve customer satisfaction and operational efficiency.

Another good option is Verloop.io, a conversational AI platform for automating customer support. It offers features like automated chat and voice support, agent empowerment tools and NLP-powered FAQs. Verloop.io is designed to personalize and contextualize interactions, which can lead to higher customer satisfaction and lower live agent workload through deflection of common support requests.

For companies that want to automate customer service across multiple communication channels, helpix is an intelligent platform that uses AI to respond immediately to customer requests. It supports multiple channels like social media, email, live chat, Telegram and WhatsApp, and uses advanced NLU to generate human-sounding answers. That can help automate customer service, shorten response times and boost satisfaction.