Question: I need a platform that automates review responses and tracks customer support KPIs.

For automating responses to reviews and tracking customer support KPIs, AppFollow is a good option. It includes AI review management for automating responses to user reviews, tracking KPIs, and integrating with services like Zendesk and Helpshift. The service is geared for product teams and customer support, with features like competitive insights, app store performance monitoring and customizable reports.

Another option is GatherUp, which is geared for agencies and local businesses that want to manage reviews and reputation. It uses AI technology for personalized responses and has tools to listen to customers, understand feedback and respond across multiple channels. That can lead to a big boost in customer satisfaction and local search rankings.

If you want a more advanced AI-powered customer support service, check out Forethought. It automates repetitive work, improves resolution rates and lowers support costs. Forethought has tools like Solve for simple questions, Triage for routing tickets, Assist for making agents more productive and Discover for optimizing workflows. It integrates with popular helpdesks like Zendesk and Salesforce, so it's a good fit for e-commerce, SaaS and FinTech businesses.

Last, zenloop offers a more advanced Customer Experience Management platform. It captures, analyzes and acts on customer feedback through automation, improving the accuracy of satisfaction measurements and Net Promoter Score (NPS). With multi-channel surveys and customizable integration options, zenloop helps businesses optimize their customer experience management and drive meaningful transformation.