Question: Can you recommend a solution that automates IT support tasks, such as password resets and software provisioning, across multiple systems?

If you're trying to automate IT support tasks across many systems, ServiceNow could be a good choice. It's an enterprise software package for changing service management across many areas, including IT, customer service and operations. With modules like IT Service Management, IT Operations Management and Integration Hub, ServiceNow uses AI and Intelligent Chatbots to automate tasks and free up staff for higher-level work. It also has reporting and analytics tools, so it's a good choice for companies of all sizes.

Another good option is SolarWinds Service Desk, a cloud-based IT service management (ITSM) tool. It has AI-powered automation for ticket classification, routing and correlation, as well as self-service with an integrated knowledge base. SolarWinds Service Desk also includes IT asset management and a service catalog that automates tasks and approvals, so it's a flexible tool for managing IT services.

Freshservice is another powerful IT help desk tool that uses AI to automate IT work and free up staff for higher-level tasks. It's got IT service management, IT operations management and IT asset management, with real-time hardware, software and SaaS tracking in its constantly updated CMDB. Freshservice also integrates with other tools like Microsoft Teams and Slack for a single interface to manage IT services.