Question: I need a tool that automates customer support emails and provides a seamless handover to human agents when needed.

If you're looking for a tool that automates customer support emails and provides seamless handovers to human agents, My AskAI could be an excellent choice. It integrates with live chat providers like Intercom, Zendesk, and HubSpot to deflect up to 75% of support requests. Features include 24/7 instant verified AI answers, customizable chatbots in multiple languages, and a seamless handover of chat history to human support agents. My AskAI offers flexible pricing plans, including a free option, to help reduce support costs without sacrificing customer satisfaction.

Another robust option is Forethought, an AI-powered customer support platform that automates routine tasks and enhances resolution rates. It offers tools like Solve for simple questions, Triage for routing tickets to the right agents, and Assist for AI-generated ticket summaries. Forethought integrates with major helpdesks and promises a significant average return on investment, reduced First Response Time, and high deflection rates.

Help Scout is also worth considering. It automates routine tasks, cuts resolution time, and streamlines communication. Features include AI Drafts for on-brand email responses, AI Answers for immediate self-service, and AI Summarize to simplify long email threads. Help Scout's intuitive interface and no coding setup make it easy to integrate and use effectively.