Question: I'm looking for a way to increase sales by automating common customer support questions, do you know of any tools that can help?

If you want to automate some common customer support questions to free up salespeople for more lucrative work, there are a number of options. Forethought is an AI-powered customer support platform that automates routine tasks, improves resolution rates and lowers support costs. With features like Solve for automated responses, Triage for assessing customer intent and Assist for AI-generated ticket summaries, it can be integrated with helpdesks like Zendesk and Salesforce. That can help you save money and free up employees for higher value work.

If you're an ecommerce company, DigitalGenius offers an AI-powered customer service automation platform. It offers immediate care with personalized answers, deep integration with shipping and ERP systems and proactive AI to identify and resolve issues before they become problems. That can mean lower resolution times, higher loyalty and higher customer satisfaction.

Last, Help Scout automates routine tasks and simplifies communication so support teams can concentrate on more complex interactions. With features like AI Drafts, AI Answers and AI Summarize, it can help you respond to more emails and lower resolution times dramatically, resulting in a better customer experience. Its interface is easy to use and no-coding setup means it's easy to get up and running and manage.