Question: I need a solution that can automate customer communications and payments, can you suggest something?

If you're looking for a platform to automate customer communications and payments, there are a few options that stand out. Clickatell has a broad suite of tools that includes bulk messaging, automated and live agent interactions, and in-channel payments. That makes it a good fit for retail, banking and health care customers who want to personalize interactions, generate more revenue and run their operations more efficiently.

Another option is Kenect, which is geared specifically for dealerships. Kenect integrates with CRM and DMS systems to handle customer communication, online reputation and payment collection. With tools like texting, video chat and text-to-pay, it can help dealerships free up time and generate more revenue with payment processing and better customer communication.

If you're looking for a more general-purpose customer experience management platform, Quadient automates lots of business processes, including document automation, accounts receivable and payable, and omnichannel communications. That can help businesses speed up cash flow, reduce reliance on IT staff and offer more personalized customer interactions, and it's a good option for businesses that want to improve customer relationships and run their operations more efficiently.

Last is CM.com, which offers a suite of AI-powered tools for customer engagement, payments and ticketing. With its Conversational AI Cloud, Generative AI Engine and Customer Data Platform, CM.com offers a single engagement platform for personalizing interactions and improving efficiency. It's good for businesses that want to improve their customer experience and automate some operational tasks.