Question: How can I increase engagement rates with my customers, are there any AI-powered tools that can help?

MoEngage is an insights-led customer engagement platform that uses AI to personalize interactions and deliver better customer experiences. It includes tools like customer insights and analytics, omnichannel communication and AI-powered campaign optimization. That makes it a good fit for enterprise-scale brands in financial services, retail and other sectors, helping them understand how customers behave and set up targeted campaigns to improve engagement and return on investment.

Another good choice is Engageware, which is designed to automate customer service. It handles 98% of routine questions and tasks through a virtual assistant, freeing up call center capacity and making employees more productive. The company's platform is well suited for financial services, health care and retail, where it can improve customer satisfaction and operational efficiency.

CleverTap is a general-purpose customer engagement platform with tools for personalization, automation and data analysis. Features like experimentation, campaign orchestration and prebuilt solutions for e-commerce and financial services help businesses understand their customers and keep them around. The company offers several pricing plans and resources like blog posts and case studies to help you get the most out of your customers' lifetime value.

If you want to automate customer service, Ada is worth a look. It replaces traditional chatbots with AI-powered customer service, resolving more than 70% of customers' questions on its own. Ada can be integrated with existing systems and offers multilingual support, and it's well suited for e-commerce and fintech companies that want to cut operational costs and improve customer satisfaction.