If you're looking for an affordable way to automate customer support, Forethought is worth a look. The company's AI-powered platform automates mundane work, improves resolution rates and lowers support costs. With tools like Solve, Triage, Assist and Discover, Forethought streamlines work processes and integrates with popular helpdesks like Zendesk and Salesforce. It promises big returns on investment and time saved, making it a good choice for companies that want to squeeze more work out of their employees.
If you want to use generative AI for customer support, MetaDialog has a powerful conversational interface. It can quickly retrieve information, use large language models for accurate answers and customize flows and responses. MetaDialog can integrate with popular software like Zendesk and Intercom, and it has flexible pricing plans that should be affordable for small and large businesses. Its multilingual support and API-first integration means it should be easy to use.
Last, Help Scout has an AI-powered system that automates routine work and helps with communication. With tools like AI Drafts, AI Answers and AI Summarize, Help Scout means support teams can concentrate on the more complex interactions. It's easy to set up, requiring no programming, and can help teams respond to 36% more emails, freeing up time for more personalized help.