Question: I'm looking for an AI-powered customer support tool that can understand customer requests and respond 24/7 without human intervention.

Netomi is an enterprise-level AI-powered customer service platform that automates support processes across email, chat, messaging, SMS, social media and search. It includes features like real-time omnichannel intelligence, goal-based generative AI and proactive, predictive and preemptive care to ensure high-quality responses while ensuring brand safety and security. It can be easily integrated with existing agent desks, CRM systems and business software for automatic resolution across multiple channels.

Another powerful option is Verloop, a conversational AI platform that automates customer support through chat and voice interactions. Verloop offers personalized and contextualized interactions to increase agent productivity and customer satisfaction. With features like NLP-powered FAQs, multilingual support and real-time monitoring, it helps businesses across industries like e-commerce, banking and travel deflect a large percentage of support requests, increasing overall efficiency.

Auralis also offers efficient 24/7 customer support, answering up to 70% of customer questions instantly. It integrates with existing help desk software, supports more than 100 languages and offers features like multi-lingual support, agent handoff and an Insights Dashboard. This makes it a good option for businesses looking to scale their customer support efficiently while improving customer satisfaction.