Question: Do you know of a platform that offers AI-powered chatbot support to help reduce support workload and improve user experience?

If you're interested in AI-powered chatbot support to help lighten the support load and improve customer satisfaction, Ada is a top contender. It has a full-fledged platform that automates more than 70% of customer inquiries, tapping into existing knowledge bases and business systems to offer personalized answers. With features like voice and email automation, multilingual support and AI coaching, Ada has helped companies achieve impressive results, including a 2x increase in automated resolution rate and $2.7 million in annual cost savings.

Another strong contender is LiveChatAI, which uses your website and help center content to rapidly respond to common customer questions, cutting support volume by up to 70%. It supports 95 languages and can integrate with tools like Slack and WhatsApp, with AI bot training and human handoff. LiveChatAI's pricing includes a free forever plan and several paid tiers, so it can be adapted to suit a range of business needs.

Helpshift is also worth considering, particularly if you're looking for a comprehensive all-in-one customer service platform. It combines self-service, conversational support and ticketing for a great customer experience. Helpshift's AI-powered tools include Managed AI Workflows, Agent AI Copilot and AI-Powered Agent Workspace, which empowers customers to help themselves and agents to handle inquiries more efficiently.

If you want a more flexible option, Chatbase offers AI chatbots that can be embedded directly into your website or interact through an API. It supports multiple languages and offers advanced analytics and customization options. With tiered pricing that includes a free option, Chatbase is a good option for businesses that want to improve customer support and lead generation without a big upfront cost.