Question: Can you recommend a platform that uses AI to automate product support and troubleshooting for complex devices?

If you're looking for a platform that uses AI to automate product support and troubleshooting for complicated products, Mavenoid is definitely worth a look. Mavenoid offers automated product support, self-service resolution and a full suite for industries like consumer electronics, home appliances and fitness equipment. It offers features like step-by-step instructions, warranty registration and multilingual support, which can help reduce live chats and scale support operations more efficiently.

Another top option is Ultimate, which uses generative AI to automate more than 60% of support requests. UltimateGPT handles FAQ-style questions, and Dialogue Builder lets you create custom dialogues. The platform also includes a Backend Integrations feature for personalized responses and an Analytics Suite to optimize conversation performance. The tools can boost customer satisfaction and improve operational efficiency.

Forethought offers a variety of AI-powered tools to automate mundane work, including Solve for simple questions, Triage for assessing customer intent, and Assist for agent productivity. With integrations with major helpdesks like Zendesk and Salesforce, Forethought is well suited for e-commerce, SaaS and FinTech companies. It promises big returns on investment and better productivity.

And Ada offers an AI-powered customer service automation platform that handles more than 70% of customer inquiries. It offers features like voice and email automation, multi-language support and AI coaching for personalized and relevant customer interactions. Ada is designed to be scalable and flexible, which means it can be used by many industries looking to improve customer satisfaction and lower operational costs.