If you're looking for another Vitally alternative, Totango is a good option. It's a broad suite of tools designed to help you build, execute, measure and scale your SaaS customer journey. It includes pre-built customer success programs, in-app experiences, automated workflows, a 360-degree customer view and a range of integrations with tools like Salesforce and Slack. The tools can help you with customer retention, revenue growth and customer health, all without a lot of extra work.
Another option is CustomerIQ. This AI-powered service is designed to gather, process and quantify customer feedback from multiple sources. With native integration with Slack, Hubspot and other tools, along with AI-powered highlight extraction and filtering, CustomerIQ helps teams process and understand customer information to take action and drive revenue. It's geared for teams that want to simplify customer feedback analysis and make data-informed decisions.
If you want to go more data-driven, Momentum is an AI-powered system that records large-scale call data, automates routine tasks and improves data quality. Its features include AI-generated call summaries, automated Salesforce updates and real-time sharing of customer call insights. Momentum is geared for high-performing revenue teams that want to work more efficiently and make better decisions.
These tools offer powerful alternatives to Vitally, each with its own strengths to help you run your customer success efforts and grow your business.