If you're looking for a Snooz alternative, Verloop is another good option. It's a full-featured suite of tools for automating customer support, including chat and voice interactions, live chat, and an NLP-powered FAQ. Verloop.io is designed to increase agent productivity and customer satisfaction, so it's good for companies like e-commerce and travel.
Another good option is Moveo, an enterprise-focused AI system that converts previous conversations into a knowledge base. With analytics, multi-language support and omnichannel abilities, Moveo is designed to lighten the load on customer support reps while improving customers' lives. It's a good fit for industries like financial services and e-commerce.
If you want a more AI-infused customer support system, Netomi automates interactions across many touchpoints, including email, chat and social media. It's got real-time omnichannel intelligence and a security-first architecture, so it's a good option for companies that want to deliver great customer experiences without worrying about brand safety and security. Netomi integrates with existing systems and has shown success in increasing support team capacity and lowering costs.