If you're looking for a Ping Parrot alternative, Auralis is worth a look. Auralis is a conversational AI designed to help automate customer support tasks, answering up to 70% of customer inquiries instantly and reliably. It supports more than 100 languages and offers features like agent handoff, multi-lingual support and deeper insights. It integrates with existing help desk software and offers 24/7 support, which can lead to higher customer satisfaction rates and lower handle time.
Another contender is Chatsimple, an AI chatbot platform that can be customized to improve sales and support for businesses. It can handle customer service, lead generation and personalized responses in more than 175 languages. With features like lead generation, sales support and customer insight summarization, Chatsimple can be integrated with popular channels like Facebook Messenger and WhatsApp, so businesses can offer support across multiple touchpoints and free up staff to focus on higher value tasks.
For businesses looking for a platform that personalizes and contextualizes customer interactions, Verloop is a good option. Verloop.io automates chat and voice interactions, increases agent productivity and improves customer satisfaction with features like automated chat and voice support, agent empowerment tools and real-time monitoring. It works with multiple industries and has shown an ability to lower response times and handle times, so it's a good option for businesses looking to improve their customer support.
Last, ResolveAI is another AI chatbot platform that automates customer service and support tasks without any programming. It links website pages, documents and data sources to train a custom AI chatbot for 24/7 customer service. With features like customizable persona and integration with Facebook Messenger and WhatsApp, ResolveAI offers a variety of plans for different business needs, including a 10-day free trial.