If you're looking for a replacement for FeedLens, there are a few other tools worth considering that offer more advanced AI-powered review management abilities.
Anecdote is a customer feedback analytics tool that offers real-time insights by continuously monitoring and analyzing feedback from multiple channels, including App Store reviews, support tickets, surveys and social media. It uses its own Natural Language Processing Engine to identify bugs, sentiment trends and areas for improvement, and supports more than 65 sources of feedback. That makes it a good choice for companies trying to maximize customer experience and minimize the time spent on ticket tagging.
Another good option is Appinion, an AI-powered customer feedback analysis tool that turns reviews into insights. It comes with features like detailed reports, an integrated monitoring tool and the ability to monitor multiple apps. Appinion's AI models for sentiment analysis and topic modeling can help companies make data-driven decisions, improve customer satisfaction and discover new product ideas.
If you're looking for a more general product insights tool, you might want to check out Monterey AI. The tool uses AI to extract insights from a variety of sources like user feedback, tickets and surveys, without requiring any coding. It offers features like bug analysis and AI-driven categorization of problems, which makes it a good choice for product managers and customer success teams trying to improve customer satisfaction and product development.