If you're looking for another Cols AI alternative, Elto is a more advanced live conversation AI for automating phone calls in a wide range of industries. It's got natural-sounding voices, low latency and a highly scalable design that can handle thousands of calls with a minimal amount of code. Features include Human Handoff, Knowledge Bases, Fine-Tuning, and post-conversation automation, and integration is through REST and GraphQL APIs.
Another top contender is PolyAI, a customer-led conversational platform that's good at handling complex questions and minimizing wait times. It supports multiple languages and provides rich data and insights into customer conversations that can help with optimization and further automation. It's geared for enterprise customers, with a consistent brand experience and better customer satisfaction.
If you're looking for a platform geared specifically for automating customer support, Verloop is worth a look. It automates chat and voice interactions, increases agent productivity and customer satisfaction with features like automated chat support, agent empowerment tools and real-time monitoring. Verloop is designed to handle large volumes of support requests and can be integrated with industries like e-commerce and banking.