Question: Is there a WhatsApp-based solution that integrates with my CRM and provides advanced reporting features?

If you're looking for a WhatsApp-based solution that integrates with your CRM and offers advanced reporting features, Haptik is a good option. It offers a wide range of tools, including a Gen AI Sales Assistant for personalized buying guidance and Intelligent Analytics for performance tracking. Haptik also offers customer engagement across multiple channels including WhatsApp, Instagram Direct and Facebook Messenger. The platform offers enterprise-grade security and has delivered impressive results including a 68% repeat rate on WhatsApp commerce and 125% NPS improvement.

Another good option is DashCX, which is geared for teams to manage customer chats on WhatsApp. It includes automatic lead qualification, agent chat performance tracking and advanced reporting. DashCX integrates with any CRM and offers a variety of pricing tiers for different business needs. The platform offers data security and compliance with Meta API technology and offers 24/7 virtual receptionist chatbots.

If you want a more automation-centric option, Gupshup is a conversational engagement platform that can be used for customer acquisition, marketing, commerce and support through AI-powered chatbots on multiple channels, including WhatsApp. It includes tools like Bot Studio for designing custom conversational journeys and Agent Assist for improving agent productivity. Gupshup is used by more than 45,000 brands, helping businesses to increase customer lifetime value and reduce service costs.

Last, Peach offers a no-code and low-code builder for creating feature-rich WhatsApp-native apps. It integrates with CRMs through Zapier and offers advanced data sync and analytics. Peach supports broadcasts, links and QR codes, so you can easily send and manage content within WhatsApp. The platform is designed to improve user flow and provide a seamless user experience, so it's good for businesses in any industry.