If you want a CRM that can handle WhatsApp communications for better customer service, Bird is a good option. It's a modern CRM designed to handle more than 5 trillion messages per year across Email, SMS and WhatsApp. It's got a suite of tools to personalize marketing, create targeted campaigns and map marketing journeys. Bird also supports more than 160 currencies and one-click checkout in conversations, so it's good for businesses with high-volume customer interactions.
Another option is WAPlus CRM, which is geared to boost your WhatsApp productivity. It integrates with many CRM tools, including HubSpot, Salesforce and Zoho, so you can link WhatsApp contacts and chats to your CRM data. It's got features like auto reply, quick reply, scheduled messaging and integration with AI chatbots to help you better manage your customers.
If you want something more all-purpose, Vepaar combines WhatsApp messaging with CRM and e-commerce tools. It's got modules for managing customer interactions, creating and managing online stores and gathering customer feedback through WhatsApp polls. With support for Facebook community groups and Google Chrome extensions, Vepaar is a powerful foundation for an online business.
Last, Simla is a multichannel CRM that also integrates with WhatsApp, Facebook, Instagram and e-commerce sites. It's got multichannel conversations, ChatGPT-based chatbots and built-in payment integration. Simla promises to simplify customer service and sales, so it could be a good option for businesses that want to improve customer satisfaction and conversion rates.