Question: Is there a platform that can help me understand user needs and pain points better?

If you want to get a better handle on user needs and pain points, ZenAI is a great choice. This AI-based tool automates user interviews at scale, generating detailed reports on user scenarios, pain points and personas. With automated interviews, summary reports and a CRM, ZenAI can help you cut down on time and budget while getting a better understanding of user behavior. It offers a Basic Plan for $300/month (150 interviews) and a Professional Plan for $500/month (600 interviews, CRM, and more).

Another good choice is Collectif, which offers AI-based user research software that can analyze data from a variety of sources including user feedback, interviews and support requests. It offers insights useful for product development, UX, customer success and marketing. Collectif offers automated data analysis, weekly insights reports and integration with other tools. It has tiered pricing starting at €79/month and a free trial, so it's flexible and affordable.

For a broader approach, CustomerIQ collects, analyzes and quantifies customer feedback from many sources. It includes native integrations with Slack, Hubspot and other tools, along with AI-powered highlight extraction and filtering. The tool is geared for marketing and product teams to get a handle on customer data, find pain points and set priorities. It offers a free plan and several paid options, so it should be adaptable to your needs and budget.

Last, Dovetail is a Customer Insights Hub that collects feedback from many sources and turns it into insights. It can highlight themes, find patterns and summarize video calls instantly. Dovetail integrates with tools like Slack and Confluence and has security options like HIPAA compliance and SOC 2 Type II certification. It's geared for large enterprises that want to make data-driven decisions and improve customer satisfaction.