Question: Is there a platform that can provide a unified support experience across search engines, self-service assistants, and help center pages, and also offer multilingual support?

If you want a platform that offers a single support experience across search engines, self-service assistants and help center pages, and that spans multiple languages, Helpshift could be a good match. It offers a combination of self-service, conversational support and ticketing to support customers. Helpshift also offers AI tools like Language AI and Generative AI Answers, and supports AI-powered modern support journeys with Automation and AI Chatbots. And it's got a Help Center with AI-powered article recommendations and human support, too, for a one-stop-shop to improve customer support.

Another powerful option is Khoros, which offers personalized support experiences through a single interface. It combines generative AI and data to deliver the right answers across many touchpoints. Khoros is designed to improve customer satisfaction and support team efficiency with features like omnichannel view, conversation analysis and industry-specific guides. It's geared for big businesses that want to modernize their support operations.

If you want automation and multilingual support, Ultimate is another good option. It uses generative AI to automate more than 60% of support requests across multiple digital channels. Ultimate offers UltimateGPT for answering FAQs, Dialogue Builder for custom dialogues and Analytics Suite for optimizing conversation performance. It also integrates with any CRM, so it's a good option for companies that want to scale support operations.

Last, Help Scout offers an AI-powered customer support system that automates mundane tasks and improves communication. It offers features like AI Drafts, AI Answers and AI Assist that span multiple languages. Help Scout helps support teams work more efficiently by drafting email responses, summarizing long threads and translating, so customers get help in their own language and in a timely manner.