Question: I'm looking for a tool that helps customers understand and use software products more effectively, can you suggest something?

If you're looking for a tool to help your customers understand and use your software products more effectively, Whatfix is a great option. Whatfix is an interactive digital adoption platform that offers personalized onboarding, interactive guidance, and self-help support across web, desktop, and mobile applications. It includes a Digital Adoption Platform (DAP) that offers customized guidance, on-demand support, and process compliance improvements. It also includes a Product Analytics tool that lets you extract, analyze, and act on user behavior, so you can focus on user adoption and product growth.

Another option is PathPilot, an AI-powered customer success tool that helps onboard and support customers within software products. PathPilot offers step-by-step instructions and highlights relevant features to help users get what they need as quickly as possible. It includes AI training, user interaction, and guided walkthroughs that automatically help users, cutting down on support requests and increasing customer satisfaction.

For in-app support, you might want to look at Inline Help. This AI-powered knowledge base offers contextual information, AI-powered tooltips, a chatbot for quick answers, and a knowledge base. Inline Help is available in multiple languages and offers flexible pricing plans, so it's a good option to help with user support and experience. It also protects data with ISO 27001 certification.

Last, CommandBar offers a variety of tools, including natural language search, user nudges, and AI-powered assistance to help with product onboarding and user retention. It offers customizable product tours, self-guided onboarding checklists, and rich in-app documentation. With options like SOC 2 Type II certification and GDPR readiness, CommandBar offers a secure and compliant experience.