Question: Do you know of a tool that helps field service companies reduce costs by minimizing repeat visits and callbacks?

XOi is a digital work platform that's designed to increase the efficiency and productivity of field service technicians. By capturing and analyzing data from the job site, XOi offers insights that trigger actions and drive revenue. The company says the platform has led to a 30% reduction in customer credits, a 40% reduction in second truck rolls and a 40% reduction in callbacks. It also saves technicians 2.5 hours per day on average and improves customer satisfaction.

SightCall is an augmented reality (AR) remote visual support platform that uses live video and generative AI to resolve issues 69% faster. The platform can help reduce truck rolls by 50% and improve first-time fix rates. It integrates with CRM and FSM tools, offering guided and personalized service experiences that drive customer satisfaction and reduce waste.

Workiz is another good choice, offering field service management and scheduling software to help companies work more efficiently. It includes scheduling, invoicing and customer management, along with integrations with tools like Intuit QuickBooks and Google Local Services Ads. The platform can automate and optimize operations, helping businesses of any size improve their performance and cut costs.