XOi

XOi is a digital platform that's designed to help field service technicians get their jobs done more efficiently, make more money and open up new revenue streams by linking people and equipment across the field service ecosystem.

XOi lets technicians gather information about job sites, get immediate access to the information they need and share that information with the back office. That means they can spot opportunities to make money and customers can get a better experience.

XOi's features include:

• Collect: Techs gather the information that's crucial to a job, including asset details, problems that need to be addressed and work that's been done.
• Connect: Techs get immediate answers to knowledge base questions, get help from experts, get alerts that are personalized to their needs and order parts.
• Capitalize: Analyzes the data that's been gathered and uses it to generate insights and take actions that help the bottom line, including reports, trends and service bulletins.

XOi is geared for industries like HVAC, plumbing, electrical, construction and commercial kitchen, where it's designed to help companies overcome specific challenges in the industry.

Among the results companies can expect from XOi are:

• 30% reduction in customer credits
• 40% reduction in second truck rolls
• 40% reduction in callbacks
• 2.5 hours saved daily per technician
• Improved customer satisfaction and transparency

By using XOi, companies can improve their field service operations, lower costs and increase revenue. XOi helps customers get up to speed with training and microlearning opportunities so technicians have the skills they need to get the most out of XOi.

XOi offers customized demos so potential customers can see how the platform can be customized for their needs. For more information, visit the XOi website.

Published on July 27, 2024