Question: I'm looking for a solution that streamlines communication between field technicians and the back office to improve customer satisfaction.

If you're looking for a way to connect field technicians with your back office to improve customer satisfaction, XOi has a digital work platform designed to help. Technicians can capture and link job site data to knowledge base answers and expert help. The idea is to cut customer credits, second truck rolls and callbacks and save time while improving satisfaction.

Another contender is Fieldmobi, which connects field teams with the back office by integrating with existing ERP systems. It has data collection tools, field team management and AI tools like smart notes and a web-based dashboard. It's good for companies large or small that want to get a better handle on their daily operations.

If you're looking for a more specialized field service management tool, Workiz is designed to improve communication and efficiency with scheduling, invoicing and customer management. It integrates with tools like Intuit QuickBooks and Google Local Services Ads, so it's good for a variety of industries. You can try it for free for 7 days to see if it's for you before signing up for a subscription.

Last, LinkLive has an AI-powered communications platform designed to help businesses change their customer service experience. With its Digital-First Communications and Contact Center as a Service tools, it offers secure and compliant ways to reach customers. It's customizable for different industries, and it can cut costs and improve efficiency.