Question: I need a system that provides field technicians with real-time access to information and expertise to improve their efficiency and productivity.

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XOi

If you're trying to find a system to give field technicians immediate access to information and expertise, XOi is definitely worth a look. XOi is a digital work platform that can increase efficiency and productivity by letting technicians capture data from the job site and connect it to answers in a knowledge base, expert help and personalized alerts. It has modules for industries like HVAC, plumbing, electrical and construction, and has led to dramatic decreases in customer credits, second truck rolls and callbacks, and increases in customer satisfaction and transparency.

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Fieldmobi

Another contender is Fieldmobi, which connects field teams and small businesses and enterprise operations to existing ERP systems. It offers a range of products including data capture and field team management, a lightweight ERP system, customizable apps and AI tools. Fieldmobi's tools can be used in a range of situations, from first-time installation of an ERP system to expansion to field teams, vendors and partners, so it's a flexible option for improving operations.

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Workiz

If you're looking for a more specialized field service management system, you could check out Workiz. The company's platform can help businesses operate more efficiently with scheduling and dispatch, invoicing and payment processing, a mobile app, customer management and integrations with tools like Intuit QuickBooks and Google Local Services Ads. Workiz is geared for industries like HVAC, plumbing and construction, and offers a range of pricing options for businesses of different sizes.

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HyperTrack

Last, HyperTrack offers automation building blocks for on-demand work and workforce management, with a focus on improving operational KPIs like job completion rate and on-time delivery. It can integrate with APIs and SDKs for planning, assignment, tracking and verification, automating tasks and streamlining operations to dramatically increase productivity and customer satisfaction.

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