Question: Do you know of a customizable platform that can help me optimize operations and reduce risk in the telecommunications industry?

For optimizing operations and reducing risk in the telecommunications industry, Beams stands out as a highly customized platform. Beams is an AI Insights Platform designed to improve safety standards by automatically identifying and monitoring risks and hazards in critical business environments. It features an AI Co-Analyst for hazard identification, a Hazard AI Dashboard for real-time monitoring, and an AI Co-Reporter for filing reports. This platform is particularly suitable for highly regulated industries like telecommunications, ensuring GDPR compliance and enabling faster, more accurate decision-making.

Another noteworthy platform is Cresta, which optimizes contact center performance by analyzing conversations and surfacing key insights. Cresta offers industry-specific solutions for sales, customer care, retention, and collections. It uses AI-powered tools trained on your data to build contextual understanding, providing real-time guidance and automation of after-call work. This platform is ideal for telecommunications companies looking to improve customer care and sales, and it integrates seamlessly with various contact center systems.

For shifting to digital-first customer interactions, LivePerson offers a conversational AI platform that enhances engagement and outcomes. It helps modernize contact centers by routing voice calls to digital channels, improving agent productivity, and delivering personalized customer experiences. This platform is designed to be highly customizable and supports omnichannel conversation data analysis to understand customer needs effectively.