Question: Are there any tools that can help me create targeted campaigns and flows for cross-selling and upselling opportunities?

Bluecore is a good option for retailers. It uses customer data to send personalized, one-to-one campaigns across email, site, SMS and paid media. The company's predictive AI models are used to make recommendations and to optimize timing for maximum short-term revenue and long-term customer lifetime value. That can lead to better customer retention and better decisions about where to invest in your customer base.

Iterable is another option for personalizing customer interactions by using real-time data from the web, email, SMS, in-app and other channels. It offers dynamic campaigns and AI-driven optimization so businesses can build one-on-one relationships with customers rapidly and at scale. Iterable has an open architecture that supports a variety of integrations, so it's good for a variety of industries, including retail and eCommerce.

Optimove is a customer-centric platform that aggregates customer data for personalized marketing campaigns. It includes a real-time Customer Data Platform, multichannel decisioning and AI optimization for better customer engagement and loyalty. Optimove is geared for companies that want to shift from a product-led to a customer-led strategy, which can lead to better loyalty and revenue growth.