DigitalGenius is a broad AI-powered service for ecommerce companies. It offers immediate care and personalized help for pre- and post-purchase questions, integrates with many other services, and comes with visual AI for recognizing products and spotting problems. It also has proactive AI that can help resolve issues before customers even contact the company, reducing resolution times and improving satisfaction.
Another option is Airkit.ai eCommerce, which can resolve more than 90% of customer issues 24/7 without any coding. The service includes proactive issue detection and resolution, hyper-personalized conversations and integration with widely used eCommerce tools. It's designed to help support teams and grow as needed to deliver a great customer experience.
For companies that want to automate a lot of customer interactions, Brainwave uses ChatGPT technology to handle up to 70% of customer inquiries. It also includes AI-powered lead generation, scheduling appointments and multilingual 24/7 support, making it a good option for cutting costs and boosting satisfaction.